The Effects Of Emotional Intelligence On Job Performance...

Emotional intelligence is â€Å"a set of interrelated abilities at the interface of emotion and cognition, including perceiving, understanding, using, and managing emotions† (Lopes, 2016). According to Jada, Jena, and Pattnaik (2014), emotional intelligence (EI) plays a critical role in work force diversity especially since organizations nowadays are looking to expand their business across globe. Although a significant impact of EI on job performance is not shown, having high interpersonal interaction can still influence the relationship between EI and job performance (Mulla, Z.R., 2010). Guy and Lee (2015) define emotional labor as â€Å"emotive behavior that is performed for a wage†. Moreover, emotional intelligence arbitrates emotional labor in the performance of work duties in consideration to job satisfaction and burnout (Guy Lee, 2015). In practice, EI linked with leadership training can be enhanced through various methods (Lopes, 2016). Acquiring exceptional emo tional intelligence along with other factors is a significant quality for an individual to have in different aspects of the work environment to excel in their field. Paragraphs discussing/support your thesis statement. Business organizations are looking to maximize their revenues, and one way they want to do this is by going global and becoming well known through diversity (Jada, U., Jena, L.K., Pattnaik, R. (2014). Because there is competitiveness in the marketplace, diversity provides a distinct advantage inShow MoreRelatedEmotional, Emotional And Emotional Intelligence1666 Words   |  7 PagesEmotional intelligence is ‘the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth’ (Mayer Salovey, 1997). 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