Difference Between Total Quality Management - 896 Words

Table I shows a summary of the various approaches and some of their key characteristics. Despite some differences between Total Quality Management (TQM), the Theory Of Constraints (TOC), Six Sigma and Lean the desired outcome of each methodology is ultimately customer focused. TQM, and Lean trace their origins to the quality evolution in Japan shortly after the Second World War though the concepts within each have developed differently. Many TQM concepts and tools have become integral parts Lean methodology, but they differ in their primary focus. While six sigma is often viewed as a direct descendant of TQM it brings a more disciplined approach to process improvement, organizational structure and focus. TOC was introduced to overcome the perceived shortcomings of both Lean and TQM. Both were thought to lack focus on the throughput of a product that was considered to provide a greater benefit in terms of improving an organization’s financial performance. Total Quality Management (TQM) Theory of Constraints (TOC) Six Sigma LEAN Goal †¢ Improve Quality defined as meeting or exceeding customer expectations †¢ Maximize throughput by managing constraints †¢ Reduce or remove the primary source of Variation †¢ Deliver value to the customer through waste elimination Focus Quality focused System constraints Problem focused Flow focused Core Concepts †¢ Understand and fulfill customer expectations †¢ Concentrate on process management to reduce sources of variation †¢ Focus onShow MoreRelatedAn Introduction to Total Quality Management1250 Words   |  5 PagesExpress’ is synonymous with quality. It is recognized that the Federal Express Company a world leader in transportation area and information field. Federal Express can deliver packages overnight to almost anywhere in the world. Simultaneously, people can track packages at any time so that they can know where their goods are. (Neff Citrin, 2001) As the good quality and services Federal Express provided, people like it, trust it and make it universally. Thus, a distinctive quality is vital to every organizationRead MoreThe Role of TQM1626 Words   |  7 Pagesï » ¿What is the relationship between Total Quality Management (TQM) and Continuous Improvement (CI)? Discuss the roles of Quality Assurance and Quality Control and their relative importance in demonstrating this relationship? What is the role of quality role in the development of an E-Commerce capability? Total Quality Management (TQM) is focus on the quality of the products or services. TQM expands beyond statistical process control to embrace a wider scope of management activities of how we manageRead MoreQuality Of Work Life Among Female Employees1542 Words   |  7 PagesQUALITY OF WORK LIFE AMONG FEMALE EMPLOYEES IN PRIVATE SECTOR BANKS WITH SPECIAL REFERENCE TO COIMBATORE CITY ABSTRACT: Quality of work life is the measure to which individuals are able to satisfy their important personal needs while in work by the bank. Quality of work life refers to the level of happiness or dissatisfaction with one s work. It describes a person’s or group’s standard of living environment, public health, safety and general atmosphere while quality of work lifeRead MoreQuality And Total Quality Management1662 Words   |  7 PagesQuality is defined by meeting customers needs. Total quality management in the company through continuous improvement of the quality of its products, services and people. (Goetsch, 2010) Quality and total quality management, the main difference is that perception and activities. (Goetsch, 2010) Here are two of the main elements of the total amount as follows: 1) Education and training: all must be trained and the staff of the organization and educated so that they work hard to do a smart job.Read MoreEngineering Educational Institutes in India1545 Words   |  6 Pagesthe issue of quality in higher education is strongly felt when the students are seen struggling in the global workforce market. According to a latest NASSCOM report the the four major challenges which exist today include employability, infrastructure, favourable policies and competition from other low cost countries. 26% of employable engineers in technology services continues to be a major bottleneck. â€Å"There is a strong correlation between a country’s competitiveness and the quality of higher educationRead MoreForecasting Management Philosophy Life Cycles959 Words   |  4 PagesForecasting Management Philosophy Life Cycles A Comparative Study of Six Sigma and TQM This paper emphasizes on Management fads and their life cycles, precisely Total Quality Management (TQM) and Six Sigma. Management fad typifies a change in management philosophy followed by the organizations. As long as management fads create a positive incremental impingement on the organization they are acceptable. The author juxtaposes Total Quality Management (TQM), Quality circles and Six sigma with differentRead MoreQuality Management in Current Business Management and Issues1317 Words   |  5 PagesQuality Management in Current Business Management Issues Objective The objective of this study is to examine quality management in business and to apply contemporary theory. Introduction The U.S. Small Business Administration reports that effective management is the key to the establishment and growth of the business and states as well that the key to successful management is examination of the marketplace environment and create employment and profit opportunities that provide the potentialRead MoreProduction and Operations Management1511 Words   |  7 PagesBBA – 305 PRODUCTION OPERATION MANAGEMENT Model Questions based on Previous years Question Papers UNIT – I Qs. 1 : Explain the importance of Production Operation Management in current scenario. Why it has become an integral part of Business Education ? State with examples. [BBA-IP: Dec. 2011] Qs. 2 : Operation Management is becoming a very important subject in Business Education in the last fewRead MoreThe Importance Of Patient Care And Quality Care885 Words   |  4 Pagespatient care and quality care is essential for an organization to remain in business. It is often understood that quality over quantity is indispensable and imperative for an organization to succeed. In most cases, costs are not the determining factor and should be of concern when it comes to patient safety and quality care. Therefore, the measurement of the quality care is more valuable than state-of-art facilities, costs, and specialized fields of medicine. Quality Measures The quality of care canRead MoreQuestions on Operations Management1661 Words   |  7 Pagesï » ¿Chapter 1: Introduction to Operations Management Overview This chapter provides a definition of operations management. The role and importance of operations in an organization are described, along with operations decisions that are made. The differences between manufacturing and services are described. The history and current trends of operations management are discussed, including the impact of information systems. Finally, the interaction between operations and other business functions